When you have to be right
CT Corporation
Benefits
of
E-Delivery
Introducing Electronic Upload
The SOP Intake Portal has now added functionality thatallows you toelectronically
upload your SOP documents from the comfort and safety of your home, office,
car...or anywhere really!
Current features & functionality with additional benefits!
• You no longer need to handle
those heavy, bulky documents
• Cost savings on materials,
reducing carbon footprint
• Documents go straight
from your device to the
portal
• You can drag & drop
multiple documents at
the same time
• Simply stop by at any point
in the day to finish
commanding service
• Improved process & service
time
• Shorter wait time in the
office!
• Ability to make service
changes prior to your
arrival
• Ability to view images of
your uploads & make
changes at any point prior
to job approval by a CT
Associate
• Ability to upload up to 50
service documents under one
Job ID!
SOP Intake Portal
E-Delivery
Ability to enter & upload all SOP
Service Documents (PDFs) under one
Job directly into the Intake Portal
Just stop by our CT office with your Job
ID to finish commanding service and
receive your acknowledgment receipt
No longer need to bring the physical
SOP Service Documents to our CT office
E-Delivery – What’s New!
“Don't worry! You still have the ability to
create a hand delivery job for SOP
documents that contain attachments
that cannot be uploaded, such as cash,
checks, compact discs. etc.”
When you have to be right
E-Delivery - Frequently Asked Questions
CT Corporation
What is the difference between e-delivery & hand-delivery?
E-delivery provides you the ability to upload your service documents
from your PC directly to our intake portal prior to your arrival to our
CT office. This allows you to be able to just bring your job
confirmation number and quickly and easily deliver your process in a
fraction of the time. Traditional hand-delivery would require that you
bring all service documents into our CT office.
Do I still have an option to hand-deliver?
Yes! You can select your desired service option under delivery
method in the portal.
What type of service documents cannot be e-delivered?
Documents containing cash, check, disc., etc. – a separate
hand-delivered job is required for those document types.
If I e-deliver will I receive a name for my proof of service?
E-delivery still requires that you make an appearance at our office to
finish commanding service. Once an appearance is made you will
receive the name of the intake associate handling your job.
Are there PC compatibility requirements? Certain types of software
needs?
A PC with an up-to-date version of Google Chrome, Firefox.
Is there a maximum number of documents I can upload under one
Job ID?
A job can have a maximum of 50 documents.
How can I view my document after I have uploaded?
After a document has been uploaded by you and then reviewed by CT,
the document can be viewed within the portal.
Can I replace a document with a new image or add to it after I have
already uploaded it?
A document can be replaced or removed prior to submitting the job.
Is there a max number of pages that can be uploaded per document?
The maximum file size that can be uploaded per document is 50 MB.
Can I cancel a job after I have uploaded?
A job that is not needed or created by accident can be cancelled
before submitting it. Any unsubmitted jobs will disappear from the
dashboard after 14 days.
What happens if I upload the incorrect document to an entry?
A document can be replaced or removed prior to submitting the job.
What happens if I have uploaded a document and my entity selection
needs to be updated but the image is correct?
The correct entity should be added to the job and the document
should be uploaded to that line. The previous entry should be
removed.
Will I still receive a service acknowledgement via email if I use
e-delivery?
Yes. Once your job is reviewed and you appear in person at our CT
office a service acknowledgment will be emailed to you.
What happens if I receive a message that my file is corrupted?
You can delete the case line or re-upload a new version of the file. If
you do not have a clean version of the file, the case line must be
deleted and you must bring the physical document to our CT office as
a hand-delivery job.
If a job was already received am I still able to make changes?
No changes can be made on a job reviewed and received by CT.
My case status has not changed from validating, why?
There may be system issues that would cause this rare event. Please
contact your local CT office and provide them with the Job ID in
question.
If there are potential errors on my job how will I know and how
will I know which items I need to review?
The system will notify you of errors in the job by displaying
‘Action Required’ on the job dashboard. You can then go into the job
details and the cases in error will have the error description that
must be fixed by you.
Can I still bring in copies of physical documents that were uploaded
using e-delivery?
Yes. You may still bring in courtesy copies of any documents
uploaded using e-delivery however the documents that have been
uploaded will be the ones forwarded for delivery. The clients I work
for do not provide access to their electronic files and my service
documents are already printed out for me.
What are my options?
Hand-delivery is still an available option. For a time-savings
approach you can also choose to scan the documents using a
home/office scanner, save it locally and upload it to the intake portal
using the e-delivery option.
The clients I work for will not email service documents over to CT
Corp.?
E-delivery is not a service where documents are required to be
emailed. E-delivery offers an express opportunity to upload your
service documents directly to our intake portal resulting in a quicker
processing time. Some of my clients need certain documents to be
printed, signed, dated, and personally served.
How can I serve these document types to CT Corp.?
Documents with special circumstances can still be served to CT Corp.
using the hand-delivery option.
I have no access to a computer can I submit an e-delivery job via a
cellular phone or tablet?
Yes. The intake portal is mobile friendly and can be accessed by
using a mobile device that has the capability of uploading electronic
files.
I accidently submitted a job that I do not need, can I delete it?
You can simply disregard the job and it will disappear from the main
dashboard within 14 days. You can also use the same job to add new
entries with new documents you intend to serve as well as remove
older entries that you will no longer be serving or you can edit the
Job ID under the ‘Action’ column and select Delete as long as the job
status is pending approval.
Does e-delivery mean documents have been served electronically
and not via a process server?
No. The e-delivery method is an express delivery option that
guarantees a quicker processing time but does not eliminate the
need for a process server to appear at our CT office to certify service.
Why do I need two separate job types if some of the documents I
intend to serve contain a check, disc., or cash?
Documents containing a check, disc., or cash unfortunately cannot
be uploaded using e-delivery and the hand-delivery option should
be selected for these types of documents.
How can I sign and date the documents if I use e-delivery?
Under the ‘Edit Profile’ tab, there is a toggle button that will allow
you to put an electronic endorsement on your e-delivery documents
that includes your name, process server license number, the date,
and time of service.
